What I Can Help With
Amazon & Smart Home
- Echo & Alexa setup — and learning what she can actually do for you
- Fire TV Sticks & Kindle e-readers set up right
- Ring doorbells & Blink cameras, with alerts that make sense
- Smart thermostats, lights & plugs that behave
- "Why is Amazon charging me?" — Prime & subscription mysteries
TV & Streaming
- Netflix, YouTube TV & other streaming set up and signed in
- One remote that runs everything — no more input confusion
- Moving from cable to streaming without losing your shows
Family & Photos
- Video calls with the kids & grandkids — FaceTime, Zoom, Messenger
- Getting family photos to actually show up on your phone or tablet
- Digital photo frames set up for the whole family to send pictures to
Health & Safety Tech
- Telehealth visits & patient portals (like MyChart) — set up and test-run before your appointment
- Medical alert systems & watch fall-detection setup
- Medication reminder apps
- TV hearing helpers, so the volume war ends
Money & Everyday Apps
- Online banking & bill pay, set up the safe way
- Grocery & pharmacy delivery and pickup apps (Ingles, Walmart…)
- Scanning & emailing documents to insurance, the bank, or the VA
Safety & Passwords
- Scam checks — "is this message real?" before you click or pay
- A password manager — one password to remember instead of the notebook
- Blocking spam & robocalls
- Account lockouts & sign-in codes sorted out, with you
Computers, Phones & Printers
- New phone, tablet, or computer setup — everything moved over
- Wi-Fi & internet problems, dead spots fixed
- Printers & scanners that won't cooperate
- Cleaning up a slow, cluttered computer
- Email problems & overflowing inboxes
Patient Lessons
- Learn your device at your pace — no question too small, nothing rushed
- Written cheat-sheet notes for the things you'll do every day
One honest limit: I don't do cracked screens or board-level hardware repair. If a job really needs a repair shop, I'll tell you up front.
Simple, Honest Pricing
- House calls: $99 for the first hour — then just $25 per 15 minutes after that. No rounding up to the next hour.
- Remote help: $49 for up to 30 minutes — then $25 per 15 minutes. Many problems can be fixed without a visit at all.
- +$25 travel for visits outside the Franklin & Otto area.
Prices are plus North Carolina sales tax. You'll always know the deal before work starts — and most simple fixes are done inside the first hour.
Tech Care — A Standing Hand, Every Month
For folks who'd rather have "their tech person" on call than start from scratch every time something beeps. Two simple plans, month to month:
- Scam-check texts — forward anything suspicious, get a straight answer
- Priority booking when you need a visit
- One 15-minute check-in call a month
- Everything in Light
- A 30-minute remote help session every month
- Member rates on house calls: $85 for the first hour, then $20 per 15 minutes
House calls are always billed separately at the rates above. Ask me about Tech Care when you call — no pressure either way.
For Small Businesses
Ad hoc tech help for your shop, office, or church — Wi-Fi, printers, point-of-sale tablets, email and account setup, new computers, backup checks. Same rates as house calls: $99 first hour, then $25 per 15 minutes (remote help $49 per 30 minutes), plus tax and the $25 travel fee outside Franklin & Otto.
- Your Google business profile kept current — hours, services, photos
- Your Facebook page kept fresh with regular posts
- Reviews answered for you
- A short monthly report on how your listings are doing
- Everything in Presence
- 2 hours of tech support every month, on-site or remote
- Priority response during business hours
Hours & Service Area
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 2:00 PM |
| Sunday | Closed |
Serving Franklin & Macon County, Sylva, Dillsboro, Bryson City, Cherokee, Highlands, Clay County, and Rabun County, GA. Outside hours? Leave a message — calls are returned the next business morning.
About
Hi, I'm Max — a Franklin local. I help neighbors make sense of the technology in their homes: setting it up right, fixing what's frustrating, and explaining technology in a way you can understand.
No question is too small, and nothing gets rushed. If I can't fix it, I'll tell you honestly and point you to who can.
Get In Touch
The fastest way to reach me is a call or text at (828) 332-1304 — or send a message here and I'll get back to you during business hours.